Refund and Return Policy

At Eavy’s Incredible Edibles, we are committed to providing you with the highest quality baked goods. Due to the perishable nature of our products, we have a specific refund and return policy in place.

1. Perishable Goods

  • As our products are perishable, we do not accept returns.
  • All sales are final once the product has been picked up.

2. Issues with Your Order

  • If you are unsatisfied with your order due to an error on our part (e.g., incorrect item, damaged product), please contact us within 24 hours of pickup.
  • We may request photographic evidence of the issue to assist with our assessment.

3. Refund Eligibility

  • Refunds or replacements are considered on a case-by-case basis.
  • If we determine that a refund or replacement is warranted, we will offer one of the following options:
    1. Partial Refund: A partial refund may be issued for the portion of the order that was unsatisfactory.
    2. Replacement: A replacement of the item, to be picked up at a mutually agreed-upon time.

4. Non-Refundable Situations

  • We do not offer refunds or replacements for issues resulting from:
    • Incorrect storage or handling of the product after pickup.
    • Personal taste preferences.
    • Delays in pickup that result in product spoilage.

5. Cancellation Policy

  • Orders can be canceled up to 48 hours before the scheduled pickup time for a full refund.
  • Cancellations made within 48 hours of the pickup time may be subject to a cancellation fee.

6. How to Request a Refund or Report an Issue

  • To request a refund or report an issue with your order, please contact us at [Your Contact Information] with your order number and a detailed description of the problem.

7. Contact Information

  • If you have any questions or concerns about our refund and return policy, please contact us at [Your Contact Information].